1.     Who is StoreFinancial?

Store Financial is a leading provider of private-label payment card programs to corporate payers. Store Financial builds scalable processes that leverage its unique processing platform to deliver products that solve three key issues in corporate payment programs: enabling redemption, controlling use, and automating settlement. Since 2003, Store Financial has gained an international presence with more than 650 programs worldwide. The company is headquartered in Overland Park, KS. Visit us at www.storefinancial.com.

 

2.     How can a customer find the available balance of the card?

The value of the card may be listed with the materials that came with the card at the time of purchase.  Other options include calling the number on the back of the card, check www.getmybalance.com, or visit the point of purchase normal business hours.

 

 

3.     What if the card is declined?

If a transaction is declined, the customer should check the balance (see, “How can a customer find the available balance on the card?), tell the cashier how much is available on the card to use towards the purchase, and pay the remainder with another form of payment.

 

4.     How are returns, exchanges, or disputes handled?

Merchants may credit the card, subject to their return policy, back to the card used to make the original purchase.  For this reason, it is very important that customers keep the card and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the card is not present, the merchant may issue a store credit, store valued card or exchange. Please note that voided transactions may take up to 7 days to be credited back to the card’s available balance.

 

5.     How can a customer track activity on the card?

Transaction history is available through www.getmybalance.com

 

6.     Can the cardholder re-load the card by putting more money on it?

No, the card is not re-loadable.  However, returns and credits can be applied.

 

7.     What if the card is physically damaged?

Contact or return to original point of purchase (website, service desk, office) or call the number on the back of the card.

 

8.     Who should a customer contact if the card status reads, “inactive,” when funds should be available?

Contact or return to original point of purchase (website, service desk, office) or call the number on the back of the card for more information.

9.  Can other forms of payment be used with the card when making a purchase?

Yes.  The customer should inform the cashier how much to deduct from the card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.

10.  Can the card be used at an ATM, “Pay at the Pump Gasoline,” or gratuities?

No.  The gift card cannot be used at ATMs, Pay at Pump Gasoline, or for tips or gratuities.

11.  Can the card be personalized or embossed with the recipient’s name?

No.   One of the safety features of the gift card is its consistent appearance.   At this time, gift cards cannot be personalized or embossed with any recipient’s name.

 

12.  Can the card be used online, for mail orders, or phone order purchases?

Internet, mail and phone order purchases may require that we have the name and address of the Cardholder on file. If you wish to make Internet or mail order purchases, you will need to go to www.getmybalance.com and regiser the card, entering your name and address prior to performing an Internet, mail or phone order transaction.

 13.  Can balances from multiple cards be combined on to one card?

Yes. Contact or return to original point of purchase (website, service desk, program office) or call the number on the back of the card for more information.

 

14.  What should a customer do with the card once the funds are depleted?

Keep the card, even after the balance is depleted, in case items need to be returned.  A merchant might ask a customer to present the card as proof of purchase.

 

 

For all other questions regarding the card, please contact the original point of purchase (website, service desk, program office) or email clientsupportsupervisors@storefinancial.com.