How It Works

How Does the Home Safe Card Work?

In these FAQs, “we” refers to MetaBank and “you” refers to the person who has purchased, received or is authorized to use a Home Safe Discover® Network Prepaid Card, or “Card.” For automated voice response unit to obtain balance and transaction information please call: 1-800-807-2022.

Activating Your Card: Do I need to activate my Card?

Using Your Card: Why should I register my Card?

Who can use my Card?

Is the Card a credit card?

Where can I use my Card?

How do I make a purchase with my Card?

What if I want to pay for something that costs more than the balance on my Card?

What should I do with my Card once the value is depleted?

What should I do if my Card is declined?

Can I use my Card at gas stations, restaurants, or hotels?

Can my Card be used to make transportation related purchases online?

What types of purchases or activities are not possible with my Card?

What types of purchases or activities are not possible with my Card?

Can I use my Card for purchases outside of the United States?

Can my Card be used to obtain cash from an ATM?

Why is the amount shown as “pending” different than the amount I actually spent at that merchant?

Why is there an unfamiliar merchant name listed in my transaction history? I don’t remember shopping there.

If the card was a gift, will my gift giver be able to see my transactions?

What should I do if my Card is lost or stolen?

Can I add more money to my Card?

How long can I use my Card?

Card Fees: Are there any user fees associated with my Card?

Is there a fee for calling customer service?

Issuing Bank: What financial institution issues the Card?

Are my funds FDIC-insured?

Checking Your Card Balance: How do I know the value/balance of my Card?